Shipping & Delivery
Order Processing
After placing an order, please allow 1-3 business days for processing (excluding weekends and holidays). We make an effort to fulfill ordres as quickly as possible.
Domestic Shipping Rates and Estimates
FREE SHIPPING
VapeShack offers free shipping on orders over $99 within the contiguous U.S., after applied discounts and before taxes. Free Shipping is not available for international orders.
California / Nevada
$9 up to $99.
Washington / New Mexico / Arizona
$10 up to $99.
All Other States
| Merchandise Total | Price |
| Up to $49.99 | $14.00 |
| $50.00 - 98.99 | $10.00 |
| $99 and up | Free |
Adult Signature
As per federal regulations, all e-cigarette related products ordered through mail must be delivered with Adult Signature Confirmation (21+). The recipient must present a valid government ID to verify their age upon delivery.
This service incurs an additional fee of $5, which will be shown during checkout. Alternatively, we can ship your vape gear to a business address.
Banned States:
- Alaska
- Arkansas
- Colorado
- Georgia
- Hawaii
- Maine
- Massachusetts
- Oregon
- Vermont
- Utah
- APO/FPO & U.S. Territories
State Restrictions:
New Jersey: Flavor Ban (All except Tobacco), including menthol.
New York: Vape Juice & Disposables ban. The sale of devices is allowed.
City Restrictions:
Chicago: Vape Juice & Disposables ban. The sale of devices is allowed.
Local Pickup
In-store pickup in Santa Ana is available Monday - Friday, 10am - 5pm and Saturday 11am-2pm. An email will be sent when you order is ready for pickup.
Do I have to sign for my package?
- Your billing address must exactly match the location where your credit card bill is sent.
- For orders that contain multiple items, you may receive each item separately, on different dates.
- International Shipping: Customer is responsible for GST, VAT and/or all applicable taxes & fees.
TRACKING YOUR ORDER
Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number. You will need that along with your email address to track your order.
You can track your order online or by calling 1.844.274.4534, toll-free.
International Shipping
Vapeshack offers international shipping to the following countries:
- Canada
- France
- Germany
- Israel
- Italy
- Mexico
- Norway
- Singapore
- Spain
- Sweden
- Thailand
- United Kingdom